Shipping Policy

Where We Ship:

We ship to Canada and the United States. Please note we cannot ship to PO Boxes.

What Carriers We Use:

We use various carriers to ship our orders, such as UPS and Purolator.

Shipping Costs:

We offer Free Standard Shipping on all orders of $100 or more that do not contain bread, buns or falafel. We offer $9.95 Standard Shipping on all orders under $100 that do not contain bread, buns or falafel. And for all orders containing either bread, buns or falafel, we offer $14.95 Express Shipping.

Delivery Times:

Customers can usually expect to receive their order within a handful of business days from the time an order is placed on our website. Our shipping department works Monday-Friday and we try our best to have each and every order processed and shipped out in a timely manner. Please note we only send breads and buns out on a Monday or Tuesday via Express delivery (usually 2 working days). In our experience, items sent later in the week may end up spending the weekend in a shipping warehouse.

Order Cancellations or Adjustments:

We can adjust or cancel your order before the order is marked as shipped. After that we are not able to make adjustments or cancellations. Please contact us as soon as possible if you'd like to make an adjustment or cancel your order.

Incorrect Shipping Address:

In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to Glutenull by the carrier for the return delivery. If the parcel becomes lost due to incorrect shipping address provided, GluteNull or a shipping company are not held accountable.